Pacific are a Basingstoke-based IT and Audio Visual Solution Provider with a track record of great service and innovative approaches to business problems. One such story is our outsourced 1st Line Service Desk, providing IT support to the users of one of our most valued customers. The service desk is a great team of 6 people working to help out around 2,000 IT users, working on shifts like 0600-1430 and 0930-1800 Mon-Sat (and on call opportunities for overtime overnight and Sundays)
The desk team are well-trained to assist users on the client’s own systems, usually managing to resolve 60% of their issues with telephone and remote support tools, accurately logging the remainder to pass to 2nd line and chasing those up for the users. We actively encourage the desk to learn what else they can help with to increase their helpfulness to the users – many 2nd line functions also exist within Pacific and people from the desk have moved on in our company thanks to their own inquisitiveness and willingness to help.
To be considered for these roles we need people who can demonstrate the following attributes;
• Great, friendly, telephone manner, especially with non-technical users
• Accurate written communication skills
• IT support knowledge – for example, A+/ITIL/MCDST/Microsoft Enterprise Desktop Support/N+/CCENT type experience/qualifications
• A strong desire to help the end-user.
In return, you get your opportunities for overtime, pension scheme, and the chance to join a friendly team with a great atmosphere. Find out more about this opportunity by “contacting us”